Reviewers praise Access for compassionate, patient care and staff who genuinely connect with pets—but some cite frustration with recent policy changes around prescription handling and inflexible appointment policies that prioritize rigid rules over customer accommodation.

• Staff excel at handling anxious and reactive pets with patience and creativity
• Known for kind, attentive service and taking time to address pet owner concerns
• New prescription-only policy requires in-person pickup, seen as inconvenient barrier
• Inflexible stance on missed/late appointments despite long-term customer history
• Pricing higher than nearby competitors, which reviewers tolerate for service quality