Reviewers praise the staff's genuine compassion and gentleness with animals, with standout recognition for kennel manager Alexis. However, significant concerns emerge about appointment availability for sick pets—several owners report being repeatedly redirected to emergency care instead of receiving timely sick appointments, leading to frustration and higher costs.

• Staff genuinely care for animals; kennel manager Alexis particularly praised for gentle, intuitive handling
• Limited sick pet appointment availability; patients repeatedly directed to emergency care instead
• Long wait times (80+ minutes reported) with some patients sent home without treatment
• Compassionate bedside manner during stressful visits, even when unable to fully examine pets
• Reliable care for routine wellness visits and senior/chronic condition management