Reviewers consistently praise the compassionate staff and standout veterinarians like Dr. Sullivan and Dr. Fraser for their gentle care and effective treatments. However, recent experiences reveal inconsistent quality, rising costs, and serious concerns about clinical judgment and follow-up communication that have left some pet owners feeling dismissed.

• Staff praised for patience, gentleness, and genuine care; excellent bedside manner
• Dr. Sullivan highly recommended for cats; effective problem-solving (e.g., flea treatment)
• Affordable dental cleanings with excellent results compared to competitors
• Recent inconsistency: 50/50 chance of dismissive or scatterbrained care; prices rising
• Serious concern: inadequate follow-up for UTI case; unresponsive to owner calls