Reviewers report deeply mixed experiences at Banfield, with standout compassion for anxious pets and rescue dogs contrasting sharply with widespread complaints about high costs, lack of transparency, diagnostic errors, and rushed communication. Some praise specific staff for empathy; others felt dismissed, financially pressured, and misdiagnosed.

• Exceptional empathy with anxious/rescue dogs; staff willing to accommodate fearful pets during procedures
• Significant concerns about pricing transparency—tests added without upfront explanation, costs felt excessive
• Diagnostic errors reported: misidentified lipoma as cancer, incorrect giardia testing, staff forgetting to retest despite notes
• Communication gaps: rushed explanations, vets didn't explain diagnoses or answer underlying health questions
• Staff inconsistency—some team members praised for kindness; management responses to complaints felt defensive and corporate