Reviewers report deeply inconsistent experiences at this Banfield location. While some praise the caring team and emergency response, multiple pet owners express frustration with appointment scheduling mishaps, long waits, and staff cancellations that left injured or ill animals without needed care.

• Scheduling issues: appointments cancelled last-minute or mixed up, leaving pets with urgent needs unaddressed
• Poor communication: customers wait hours without updates; vet unavailable despite confirmed appointments
• Staff inconsistency: some team members praised as kind and helpful; others described as short and uninterested
• Exceptional emergency care: heroic response to heat stroke case; vaccinations handled well for anxious pets
• Location-dependent: reviewers note better experiences at other Banfield clinics