Reviewers report serious concerns about diagnostic accuracy and attentiveness at Banfield, with multiple cases of missed or delayed diagnoses (anal gland infection, urinary blockage) requiring emergency care elsewhere. One reviewer praised staff kindness and helpfulness, but critical reviews dominate, citing misdiagnosis, poor communication, and incomplete exams.

• Multiple missed diagnoses requiring emergency vet care at other facilities
• Staff reportedly don't listen to or act on owner concerns and observations
• Scheduling issues and appointment confirmation problems reported
• Some reviewers praise staff kindness and helpfulness with new pet owners
• Diagnostic oversights have led to delayed treatment and significant costs