Reviewers are deeply divided on Banfield. While some praise the caring staff and professional care, others report aggressive upselling, unclear billing practices, expensive wellness plans with hidden commitments, and concerns about surgical outcomes. Cost and perceived corporate profiteering are recurring frustrations.

• Staff compassion praised by satisfied clients; some describe staff as caring friends
• Aggressive upselling of unnecessary tests before vet consultation; pressure to buy packages
• Wellness plans criticized as scams with hidden auto-renewal and contract terms
• High costs and unexpected charges; California pricing noted as exceptionally expensive
• Patient safety concerns raised; limited follow-up on post-surgical complications