Reviewers describe a frustrating mixed experience at Banfield, with significant concerns about diagnostic accuracy, communication, and follow-up care. While some praise the Cedar Park location's friendliness and accessibility, others report missed serious diagnoses (ear infections, diabetes, cancer), unresponsive staff, and billing errors that suggest inconsistent quality and patient attention.

• Missed or delayed diagnoses reported by multiple reviewers (ear infection, diabetes, bladder cancer)
• Poor phone communication: staff rudeness, failure to return calls, and instances of hanging up on owners
• Cedar Park location praised as superior; Lakeline location specifically criticized for decline in quality
• Rushed appointments and lack of transparency in care plan changes without owner explanation
• Billing errors and unresponsive management when mistakes are identified