Reviewers report serious concerns about operational inefficiency, billing practices, and medical accuracy, though some praise individual staff members' compassion. Pet parents describe chronic long waits, miscommunication about appointments, medication delays, and disputes over unnecessary exam fees, alongside one case of alleged medical error with serious consequences.

• Chronic long wait times for appointments, medication pickup, and phone calls
• Billing disputes: customers charged exam fees that may violate stated corporate policy
• Medical error: dog suffered allergic reaction due to incorrect weight on record
• Exceptional staff: Dr. Roquemore and Maren praised for compassionate end-of-life care
• Poor communication: appointment types and check-in procedures not clearly explained