Reviewers are deeply divided on Banfield. While some praise exceptional care and communication from individual veterinarians, multiple pet parents report serious diagnostic failures—conditions like heart disease and stomach masses missed despite extended visits—leading to pets' deaths. Payment policy complaints and front-desk rudeness also emerge as recurring concerns.

• Missed critical diagnoses (heart disease, stomach masses) before emergency referrals
• Dr. Jantzi praised for communication and attentive care in positive reviews
• Front-desk staff rudeness and lack of empathy reported in multiple reviews
• Preventive care plan cancellation requires payment obligations through 2026
• Inconsistent veterinarian quality across multiple doctors at same location