Reviewers report starkly divided experiences. While some praise compassionate care and smooth communication from individual staff members, others describe serious diagnostic failures, missed critical conditions, unfriendly front desk interactions, and inflexible billing practices that left pet owners frustrated and grieving.

• Diagnostic concerns: Multiple reviewers report missed serious conditions (heart issues, stomach masses) requiring emergency care
• Staff inconsistency: Warm clinical staff praised by some; other reviewers cite rude, dismissive front desk behavior
• Dr. Jantzi highlighted for excellent communication and attentive care during procedures
• Billing frustration: Customers report inability to cancel plans and lack of flexibility on past-due balances
• Mixed quality by veterinarian: Some appear inexperienced; others provide empathetic, high-quality care