Reviewers report significant inconsistency at this Banfield location, with particular frustration around appointment scheduling, billing practices, and customer service. While some praise compassionate end-of-life care, most cite staff changes, lack of communication, and organizational issues as reasons to seek care elsewhere.

• Recurring appointment problems: times changed without notice, website doesn't match actual availability
• Billing concerns: aggressive collections practices on wellness plans, unclear cancellation policies
• Staff rudeness and lack of apology reported; some describe dismissive or careless handling
• Compassionate end-of-life care noted by some, but inconsistent across experiences
• Phone lines don't answer; poor communication overall