Reviewers are sharply divided on Banfield. While some praise Dr. Tims/Time and staff compassion during difficult moments, others report serious concerns: missed medications, potential injury from procedures, incomplete diagnoses, and the sense that profits are prioritized over pet care. The membership model also frustrates departing clients.

• Staff praised for empathy during euthanasia; Dr. Tims noted for kindness
• Recurring complaints: missed/unavailable medications, incomplete treatment plans
• Safety concerns: alleged injury during anesthesia procedure not acknowledged
• High costs without resolution; customers report needing second opinions elsewhere
• Membership cancellation policy creates financial resentment among grieving owners