Reviewers report significant concerns about pricing transparency and billing practices, with multiple accounts of unexpected charges and aggressive wellness plan sales tactics. While one reviewer found value in the plan, most cite poor communication, high costs, and inconsistent care quality, though one location received praise for better service.

• Pricing discrepancies: customers charged far more than quoted; unclear plan terms
• Wellness plan concerns: misleading sales pitches, difficulty canceling, hidden fees
• Post-op care issues: poor bandaging, staff avoidance, unnecessary ER referrals
• High costs overall compared to other vets; won't coordinate with other providers
• Staff varies significantly; Lansdowne location praised, others criticized