Reviewers describe a hospital with inconsistent experiences—some praise friendly, professional staff and compassionate care, while others report recent declines in service quality, long wait times, and rude veterinarian behavior, particularly toward wellness plan members.

• Staff friendliness and compassion praised by satisfied clients
• Recent complaints about long waits (30+ min), rude doctor behavior
• Wellness plan members report feeling deprioritized or unwelcome
• Saturday availability and willingness to work in urgent cases appreciated
• Noted decline in professionalism since recent staffing changes