Reviewers are sharply divided on Banfield. Some praise Dr. Sankara's expertise, compassion, and the team's friendliness, while others report serious concerns: delayed test results, high costs, alleged procedures done without consent, and cleanliness issues. Experience appears highly dependent on location and individual veterinarian.

• Dr. Sankara consistently praised for skill, compassion, and ability to calm pets
• Complaints about high costs and aggressive wellness plan upselling
• Reports of delayed test results and communication failures
• Mixed cleanliness standards; one owner reported pet contracted fleas at facility
• Wellness plan access across multiple locations valued by some pet owners