Reviewers report highly variable experiences at Banfield, with strong praise for staff friendliness and transparency at some locations, but serious concerns about scheduling reliability, billing practices, and clinical decision-making. Pet parents describe both exceptional care and instances of feeling dismissed or let down during critical moments.

• Staff at some locations praised as knowledgeable, patient, and transparent with pricing
• Recurring scheduling issues: online bookings not honored, inflexible drop-off policies, long wait times
• Billing problems reported: late fees charged despite timely payments, difficulty turning off autopay
• Clinical concerns: procedures canceled last-minute after confirmation, health issues allegedly overlooked
• Experience varies significantly by location; Ballard location specifically praised, others criticized