Reviewers report sharply divided experiences at this Banfield location. While some praise individual veterinarians like Dr. Wilensky and Dr. Leigh for compassionate end-of-life care, others describe serious concerns: lengthy unexplained waits, poor communication, unprofessional staff behavior, questionable medical decisions (excessive tooth extractions, aggressive upselling), and lack of accountability when issues arise.

• Compassionate end-of-life care from Dr. Wilensky and some staff noted as exceptional
• Frequent complaints of 1-3 hour waits with minimal communication or updates
• Patient authorization concerns: tooth extractions and procedures done without explicit consent
• Reports of aggressive upselling and inflated estimates; profit-driven decisions criticized
• Inconsistent professionalism; some staff described as dismissive or hostile toward clients