Reviewers praise Banfield's clinical care and compassionate staff, particularly highlighting exceptional veterinarians and successful surgical outcomes. However, there are concerns about appointment scheduling reliability, with at least one customer reporting that online bookings don't guarantee availability.

• Excellent surgical care; successful treatment of complex cases like abscesses
• Dr. Rounsavell highly praised for kindness, listening skills, and long-term dedication
• Attentive follow-up care and proactive communication about pet wellness
• Online appointment system unreliable; scheduled slots canceled last-minute