Reviewers report deeply divided experiences at Banfield. Several praise compassionate, skilled care and strong doctor-patient communication, particularly Dr. Tate. However, others describe serious diagnostic oversights, dismissive staff, poor follow-up communication, and unresolved health issues that required emergency care elsewhere.

• Dr. Tate and staff praised for surgical care, clear communication, and compassionate treatment
• Some locations noted for treating pets like family and building owner confidence
• Serious concerns: missed diagnoses (tumors, infections), poor communication about health issues
• Complaints about dismissive staff and inadequate service despite high-cost memberships
• Disputes over refunds and long-term contracts after care concerns