Reviewers express mixed experiences at Banfield, with strong praise for knowledgeable vets and convenient locations offset by frequent complaints about scheduling issues, understaffed front desk, and poor responsiveness. Long-time customers appreciate the wellness plans and care quality, while others report frustration with appointment availability and staff communication.

• Knowledgeable vets & quality care praised by loyal customers (10+ years)
• Online booking system unreliable; appointment slots often unavailable or mismatched
• Front desk frequently understaffed, slow, and reportedly rude to customers
• Wellness plans cover significant costs but may not resolve access/scheduling problems
• Lack of walk-in/emergency capacity; slow response to email inquiries