Reviewers consistently praise Dr. Diehl for compassionate, thorough care and clear communication, though one long-term client left due to billing concerns and lack of transparency about elective procedures and payment policies.

• Dr. Diehl earns repeated praise for compassion, clear explanations, and conservative treatment approach
• Staff creates calm environment; pets feel comfortable and cared for
• Billing practices lack transparency—elective costs not clearly disclosed upfront
• Premium pricing acknowledged but valued by most for quality of care
• Excellent end-of-life care; handles difficult decisions with patience and respect