Reviewers praise Berkeley Dog and Cat Hospital for compassionate care, skilled veterinarians, and kind staff, particularly during emergencies and long-term relationships. However, some report significant operational failures including lengthy wait times during time-sensitive cases, scheduling errors, and broken promises about cost coverage.

• Compassionate emergency care with clear communication and attentive follow-up
• Dr. Olson noted as exceptionally kind, patient, and genuinely attentive to concerns
• Long-standing patient relationships (20+ years) with strong diagnostic capabilities
• Critical service gaps: hour-long waits during time-sensitive emergencies, missed appointments
• Inconsistent quality; front desk praised but clinical team responsiveness varies significantly