Reviewers overwhelmingly praise the clinic's expertise, compassion, and patient communication, with Dr. Bennett and Dr. Dan earning strong trust for their knowledgeable, unhurried care of exotic pets. However, one detailed negative review raises serious concerns about diagnostic oversight in a complex case, billing disputes, and alleged unprofessional conduct during a difficult situation.

• Dr. Bennett and Dr. Dan praised for knowledge, patience, and thorough explanations
• Staff consistently described as kind, respectful, and attentive to pet owner stress
• Long-term loyalty: customers travel farther to return despite relocation
• One critical case: alleged missed liver disease diagnosis and poor anesthesia risk disclosure
• Billing dispute and billing-to-collections concerns raised in negative review