Reviewers praise Brookline Veterinary Center for clean facilities, caring staff, and personalized attention to pets, with several highlighting wellness plans and insurance acceptance. However, one negative review raises concerns about aggressive upselling of unnecessary tests, undisclosed procedures, and dismissive handling of complaints.

• Clean facility with staff who genuinely care for animals
• Wellness plans and insurance acceptance help manage pet care costs
• Attentive, knowledgeable doctors (Dr. Grayson, Dr. Kate noted by name)
• Concern: aggressive upselling of tests not requested by owner
• Concern: dismissed customer complaint without apology or resolution