Reviewers praise City Animal for exceptional compassion and expertise, particularly highlighting Dr. Cheung's care during sensitive situations like emergencies and end-of-life decisions. However, some pet parents note frustration with unexpected fees and inconsistent technician attention to detail.

• Dr. Cheung and team highly praised for compassion, expertise, and personalized care
• Fear Free certified; handles exotic pets (guinea pigs) and behavioral concerns seriously
• Quick appointment availability, open 7 days a week, responsive staff
• Inconsistent care quality; may not see Dr. Cheung despite reputation
• Concerns about additional fees and technician oversights (record gaps, rushed visits)