Reviewers praise the veterinarians and clinical care as excellent and compassionate, with many highlighting quick access to urgent appointments. However, multiple pet owners report consistently negative interactions with a receptionist named Heather, citing rudeness, dismissiveness, and poor phone etiquette that significantly detract from an otherwise positive experience.

• Vets are knowledgeable, caring, and provide excellent clinical care
• Receptionist Heather repeatedly described as rude, dismissive, and unfriendly
• Strong emergency/urgent care availability despite typical 2-week wait for routine appointments
• Vet techs noted as apologetic and professional
• Long-term clients remain loyal despite front-desk issues