Reviewers praise Crown Hill's caring staff, gentle handling, and convenience for emergencies, with several noting follow-up calls after visits. However, some express frustration with pricing and concerns about conservative treatment approaches to infections.

• Staff praised for gentleness, patience, and knowledge (Jessica Mintz, Melissa Weir mentioned by name)
• Post-visit follow-up calls appreciated; personalized care experience
• Convenient location with short wait times, good for emergencies
• Pricing concerns: feline leukemia tests and vaccines reported as significantly higher than competitors
• Mixed experiences with infection treatment philosophy; some felt concerns weren't taken seriously