Reviewers praise Cumberland Animal Clinic for warm, attentive veterinary care and Dr. Javi's thoroughness, but recent visits reveal concerning gaps in front-desk empathy and serious clinical follow-up issues that have frustrated long-term clients.

• Dr. Javi noted for being thorough, kind, and collaborative with pet health
• Front desk experiences vary widely—some staff welcoming, others perceived as cold
• Concerns about medical record continuity and follow-up care between appointments
• Quick service and reasonable pricing when appointments go smoothly
• Mixed experiences suggest inconsistent care quality depending on which staff/vet seen