Reviewers praise Dutton Road's emergency care responsiveness, affordability, and compassionate staff, with several highlighting successful surgeries and kind handling. However, significant concerns emerge around disorganization, diagnostic errors, inadequate patient monitoring during illness, and poor facility management—including long waits in uncomfortable conditions and a serious missed pneumonia case.

• Emergency care is fast and compassionate; staff praised for kindness during stressful situations
• Notably affordable pricing, even for complex surgeries like amputations and emergency procedures
• Recurring issues: diagnostic errors (wrong tests/vaccines), long waits, and delayed/inadequate responses to serious symptoms
• Facility concerns: overheated exam rooms, loud boarding area noise, crowded waiting room
• Dr. Berman specifically cited for missed symptoms and dismissive bedside manner during emergencies