Reviewers praise East Bay Vet's compassionate staff and Dr. Ossiff's thorough care, with many highlighting positive emergency and routine experiences. However, one detailed account raises serious concerns about scheduling errors, understaffing, equipment failures, and incomplete follow-ups that left a patient frustrated and unlikely to return.

• Staff show genuine care and compassion for pets; Dr. Ossiff noted for thoroughness
• Handles emergencies well and accommodates walk-ins; explains costs upfront
• Scheduling and administrative issues reported: wrong appointment times, cancellations
• Equipment failures (broken microscope) prevented proper diagnosis; incomplete follow-ups
• Understaffing acknowledged as reason for appointment cancellations and delays