Reviewers consistently praise Dr. Liu/Lu's expertise, genuine care for pets, and honest approach to recommendations without unnecessary upsells. However, multiple complaints highlight problematic front desk interactions marked by rudeness and poor communication, creating a sharp disconnect between veterinary quality and customer service experience.

• Dr. Liu/Lu is experienced, caring, and avoids pushing unnecessary treatments
• Front desk staff repeatedly described as rude, dismissive, and unprofessional
• Pet owners willing to travel far due to trust in veterinarian's expertise
• Reasonable fees with transparent, honest pricing approach
• Clinic appearance is basic/dated—prioritizes medical care over aesthetics