Reviewers report a significant decline in service quality and communication at East Lake Veterinary Hospital, with long-time clients citing staffing changes, appointment delays, and unresponsive follow-up. While some praise individual veterinarians like Dr. Freeman and highlight clean facilities, serious concerns about care failures and customer service consistency overshadow positive experiences.

• Dr. Freeman praised for caring, attentive treatment of pets
• Recurring complaints: long hold times (20+ min), difficult appointment scheduling, delayed callbacks
• Quality of care reportedly declined significantly after key staff departures (Juan Maldonado mentioned)
• Serious concerns about hospitalization oversight and discharge procedures
• Advertised 24-hour care contradicted by reviewers; not staffed full-time