Reviewers report highly inconsistent experiences at East Side Animal Hospital. While some praise the compassionate care and extra effort from Dr. Manning and staff, others describe rushed appointments, lack of communication, unexpected high bills, and concerns about pet care quality—particularly under Dr. Freda.

• Dr. Manning and staff praised for exceptional compassion and going above and beyond
• Dr. Freda cited for rushed visits, minimal communication, and inattentive care
• Significant billing concerns: lack of cost transparency and charges for unrequested tests
• Quality of care inconsistent across visits and staff members
• Communication issues: unresolved test results, unanswered questions, billing disputes