Reviewers report inconsistent experiences at Faithful Friends, with several citing rushed appointments and dismissive communication from Dr. Caruso, while others praise the staff's care and reasonable pricing. Pet parents express frustration with perceived overselling of dental work and limited time for discussion, though some appreciate the hospital's accessibility to rescue communities.

• Dr. Caruso frequently described as curt, dismissive, and rushed; patients felt unheard
• Concerns about aggressive dental recommendations without adequate explanation or alternatives
• Appointment-only policy criticized; one emergency kitten turned away at door
• Receptionist staff praised for patience and knowledge despite vet limitations
• Reasonable pricing overall, but some estimates significantly higher than competitors