Reviewers consistently praise Friendship's compassionate staff, thorough diagnostics, and specialist capabilities, with standout care from doctors like Capasso, Eringis, and Goldberg. However, recent reviews cite serious concerns about quality decline following corporate acquisition, including negligent post-operative care, communication failures, and prioritization of profitable procedures over animal welfare.

• Exceptional veterinarians (Capasso, Eringis, Goldberg) known for transparency, attentiveness, and financial consideration
• Compassionate, accommodating staff; excellent at handling anxious/reactive pets
• In-house specialists and comprehensive diagnostic capabilities
• Corporate ownership appears to have reduced staffing and quality of care standards
• Recent reports of negligent surgical follow-up, long wait times, and unresponsiveness