Reviewers praise Friendship's compassionate staff, experienced veterinarians, and thorough care for complex conditions, with particular appreciation for Dr. Capasso, Dr. Eringis, and Dr. Goldberg. However, some report significant concerns about post-acquisition operational changes, including long wait times, poor follow-up communication, cost-cutting measures, and instances of inadequate care that required emergency intervention.

• Excellent veterinarians (Dr. Capasso, Dr. Eringis, Dr. Goldberg) known for compassion, transparency, and thorough diagnostic care
• Strong post-visit follow-up with phone calls and emails; prompt administrative support and medical records handling
• Specialized services and in-house specialists available; handles complex chronic conditions (allergies, tumors, pancreatitis)
• Recent corporate acquisition has impacted service quality, communication responsiveness, and staffing levels according to some
• Premium pricing; limited parking garage but street parking generally available nearby