Reviewers praise Gentle Touch for compassionate, thorough veterinary care and exceptional staff who take time to listen and explain treatment options clearly. One dissatisfied client felt their concerns were dismissed without proper diagnostic testing, highlighting inconsistent experiences.

• Caring vets (esp. Dr. Van Koot, Dr. Smith) who sit with pets, explain thoroughly, and address all questions
• Emergency surgery capabilities at lower cost than other emergency clinics; runs bloodwork and monitors closely
• Convenient hours (weekends), quick appointment availability, almost always answer phones
• Fair, transparent pricing; staff provide cost estimates upfront before procedures
• One complaint: doctor dismissed concerns without diagnostic testing, missing hypothyroidism diagnosis