Reviewers consistently praise Hatton's veterinarians for expertise, genuine compassion, and pet-centered care—particularly Dr. Takata and Dr. Chen. However, one detailed account describes serious receptionist unprofessionalism during a crisis: refusal to help, inflexible policies, lack of empathy, and unwillingness to follow emergency vet orders, which ultimately forced the owner to seek care elsewhere.

• Vets are highly skilled, compassionate, and treat pets like family members
• Exceptional handling of fearful, anxious, or difficult animals with patience
• Receptionist service highly inconsistent: can be warm/professional or rude/inflexible
• Helpful app for booking appointments; convenient online scheduling
• Some office policies strict; concern about appointment cancellation fees and willingness to collaborate with ER vets