Reviewers praise Hawthorne Hills for exceptional, Fear Free-certified care and staff who excel at handling anxious or difficult animals with patience and creativity. However, multiple pet parents report concerns about high costs, aggressive upselling of tests and vaccines, and nickel-and-diming practices that feel unnecessary compared to other vets.

• Exceptional bedside manner, especially with anxious or fearful pets
• Gold-standard Fear Free practices and thorough follow-up care
• Concerns about high prices and pressure to do unnecessary testing
• Reports of over-vaccinating and requiring paid visits for routine refills
• Named vets (Dr. Eskesen, Dr. Riedinger) and techs consistently praised