Reviewers are deeply divided on Heart of Brooklyn. One new patient praised the staff's gentleness and knowledge, but multiple long-term clients report serious concerns: inconsistent care quality, frequent staff turnover, poor communication, appointment scheduling chaos, and aggressive upselling of unnecessary services at inflated prices.

• Mixed quality: One reviewer had excellent experience; others report declining care since private equity acquisition
• Aggressive upselling and pricing: Customers cite unexpectedly high bills ($700 visits, $2000 spays) and pressure to buy unwanted add-ons
• Staffing issues: High turnover, rotating doctors, no continuity of care, frequent cancellations due to call-outs
• Communication problems: Poor record review, confusing medical advice, lack of transparency on pricing and payment options
• Operational dysfunction: Missed appointments, scheduling errors (wrong vaccinations), inadequate pet handling procedures