Reviewers report a stark divide at this hospital: some praise attentive care and reasonable pricing, while others describe aggressive upselling, staff instability, and declining quality since a private equity takeover. Communication and consistency appear to be persistent pain points.

• Aggressive upselling and hidden charges (spays quoted at $2000, routine visits ballooning to $700+)
• High staff turnover; doctors rotate frequently, making continuity of care difficult
• Scheduling and operational issues: cancellations, long waits, missed appointments
• Quality concerns: medication errors, inadequate diagnostic communication, poor record reviews
• Some positive experiences with specific staff (Dr. Kim, Dom, Reanna) and same-day availability