Reviewers report a stark divide: some praise individual veterinarians (Dr. Devon, Dr. Sydney Friedman) and staff friendliness, but others cite serious concerns about post-surgical complications, lack of accountability from management, and poor bedside manner during critical care situations. Corporate ownership is blamed for prioritizing revenue over patient welfare.

• Dr. Devon and Dr. Sydney Friedman receive consistent praise for expertise and compassion
• Post-surgery complications reportedly unaddressed; specialist later suggested incomplete initial procedure
• Management refuses to meet with clients to discuss care plans or complications
• Front desk staff responses criticized as condescending and lacking compassion for chronic patients
• Mixed experiences suggest quality varies by provider; individual doctors well-regarded but system-level issues concerning