Reviewers report severe inconsistencies at this hospital. While a few praise Dr. Byungura's compassion and care, most describe poor front-desk communication, unexplained procedures, surprise costs, and inadequate post-care instructions—particularly around dental work and spays. Pet parents express frustration with being forgotten, ignored, and not consulted on treatment decisions.

• Scheduling and communication failures; patients forgotten or not called as promised
• Dental procedures performed without owner consent or cost estimates provided
• Poor post-operative care: no discharge summaries, pain meds, or aftercare instructions
• Front-desk staff issues: repeated questions, ignored customers, inconsistent information
• Dr. Byungura praised for compassion by some; defends decisions rather than addresses concerns