Reviewers praise Kew Gardens Animal Hospital for skilled, compassionate veterinarians (especially Dr. Shark and Dr. Lara) and professional staff who provide clear explanations and attentive care. However, one long-term client reported serious frustrations with administrative responsiveness, including delayed medical records, poor communication during hospitalization, and a devastating mix-up with cremated remains.

• Highly skilled vets (Dr. Shark, Dr. Lara) known for expertise and compassionate care
• Efficient visits with minimal wait times; knowledgeable, helpful front desk staff
• Handles emergencies regularly; may prioritize emergency cases over routine appointments
• Administrative/communication issues: slow medical records retrieval, poor follow-up during hospitalization
• Sister location (Union Vet in Bayside) available as alternative if unavailable here