Reviewers report a stark split between excellent veterinary care and significant front-desk operations issues. While pet parents praise compassionate, knowledgeable vets and staff who excel in emergency and complex cases, they cite scheduling mishaps, miscommunication about services, long hold times, and unexpected pricing as persistent problems.

• Vets praised for compassion, expertise, and clear communication in complex cases
• Recurring front desk issues: scheduling errors, service miscommunication, 20+ min hold times
• Emergency after-hours care well-staffed and competent
• Staff remembered for kind, welcoming demeanor with pets and owners
• Markups on retail items (e.g., pill pockets at $11 vs $3 elsewhere)