Reviewers praise Lovet's caring staff and quality of basic services like dentals, but express serious concerns about diagnostic capabilities, communication delays, significant price increases since management change, and inflexible membership policies that have frustrated pet parents facing complex health issues.

• Staff genuinely caring and gentle with anxious pets; dogs feel comfortable and safe
• Good for routine/basic care like dentals, but struggles with complex diagnostics
• Substantial price increases post-acquisition; spay costs quoted at 3x competitors
• Poor communication: slow test results, no follow-up, inconsistent care providers
• Membership cancellation issues; unclear policies about terms and conditions