Reviewers overwhelmingly praise Masterson Animal Clinic for compassionate, caring staff and genuine concern for pets, with many loyal customers returning for years. One critical review alleges misdiagnosis and unnecessary treatments, contrasting sharply with the prevailing positive sentiment about trustworthiness and fair pricing.

• Staff genuinely care about animals; friendly, upbeat, personal connections with pets
• Long-term loyalty (10–19 years); customers willing to travel significant distances
• Clear communication and transparent care; fair pricing without overselling treatments
• Skilled disease management (urinary, autoimmune care) with strong follow-up support
• One serious misdiagnosis allegation; second opinion resolved vastly different diagnosis