Reviewers praise Murrayhill's compassionate end-of-life care and generally friendly staff, but report significant frustrations with communication breakdowns, scheduling errors, and billing concerns. Pet parents describe miscommunications about diagnostic plans, delayed follow-ups, missed appointments booked multiple times, and allegations of unauthorized charges.

• Compassionate end-of-life and cremation services with respectful, dignified care
• Recurring scheduling problems: appointments not recorded despite phone confirmations
• Communication gaps between staff roles (vet to technician handoffs) causing delays
• Billing concerns: reports of unauthorized labs and alleged misrepresentation of consent
• Friendly, helpful staff overall, but coordination issues undermine the experience