Reviewers are deeply divided on Narberth Animal Hospital. Long-term clients praise the staff's genuine compassion, attentiveness, and excellent communication, especially with anxious pets. However, multiple recent visitors report serious concerns about unexpected billing practices, diagnostic accuracy, and failure to follow up on urgent health concerns.

• Staff known for exceptional gentleness with fearful or anxious pets; calming bedside manner
• Strong organizational and communication skills; quick lab results and handwritten reminders
• Recurring complaints about surprise charges and scope creep (nail trim became $475 visit)
• One critical case: missed diagnosis that delayed emergency surgery; unreturned calls during crisis
• Pricing concerns: $80 for brief checkups, antibiotics billed at 5-6x quoted estimates